Shipping Policy

At TYR Swim Store, we’re as committed to smooth deliveries and hassle-free returns as we are to crafting championship-level swim gear. Whether you’re training for competition or enjoying beach days, our policies are designed to keep you moving through the water with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve your needs:

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Payment Options

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

If your purchase didn’t make the podium, we’ll help get you back on track with our straightforward returns process.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in original condition with tags attached. Like our competition swimwear, our policy is designed for peak performance:

• Swimsuits must be returned with hygiene liner intact
• All original tags must be attached
• Items must be unworn and unwashed

How to Return or Exchange

Follow these steps like you’d follow your training regimen:

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Your Return Authorization

Our team will respond within 24-48 hours with:

• Return authorization number
• Shipping instructions
• Prepaid return label (for US customers)

Step 3: Package and Ship

Pack items securely in the original packaging if possible. Include:

• Completed return form (will be emailed to you)
• Original receipt or packing slip

Ship to:

Step 4: Track Your Return

Once we receive your return, we’ll process it within 3-5 business days.

Refund Information

Your refund will be processed with the same speed as our fastest swimsuits:

• Timing: 5-10 business days after we receive your return
• Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• International Returns: Customers outside the US are responsible for return shipping costs

Exchanges

Need a different size or style? We’ll help you find your perfect fit:

• Exchanges are subject to product availability
• We’ll cover standard shipping for your replacement item
• If your preferred item is out of stock, we’ll process a refund

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement at no cost or process a full refund.